Communications to keep employees and customers happy
The ability to keep customers and employees happy determines a business' success. That's why waiting hours
to days to receive feedback doesn't make sense. Instant Census automated two-way text messaging allows
businesses to connect with and gather feedback from customers and employees in seconds to minutes.
Instant Census interacts with customers as if they were holding a text message conversation with a real,
live person: Instant Census texts a question, the recipient texts an answer, Instant Census parses the
answer and determines how to follow up.
Employee Communications
A business must communicate important information quickly and effectively with employees to maintain proper
daily company operations. Business owners may spend hours using ineffective and outdated means of
communication or wondering if employees received their messages. By using Instant Census automated two-way
text messaging, businesses have the power to communicate with and gather feedback from employees in seconds
to minutes.
Businesses use Instant Census to send messages and solicit feedback in a quicker, more advanced mode of
communication.
Customer Engagement
Responding to customer inquiries, addressing customer feedback, and handling general customer communications
is necessary to keep customers happy. Communications via email, snail mail and phone do not offer solutions
or services quick enough to satisfy customers' needs. They also lack the personal experience many customers
crave when communication with businesses.
Instant Census offers businesses a quick and effective solution to interact with customers in a personal and
professional tone. With the ability to communicate with thousands of customers at once, Instant Census
allows businesses to solicit feedback and respond to customer inquiries in seconds.
Tap Into The Power Of Text Messaging
50% message response rate in 1.5 minutes
Almost 90% of Americans have unlimited texting
85% message response rate overall
90% of text messages are opened in under 3 minutes
*Using compensated respondents
Why Automated Text Messaging?
Text messaging is the ideal medium for getting brief feedback from and communicating information with
customers and employees.
Benefits
Faster method of communication with membership and audiences
Reports results in real-time
Provides access to all types of mobile users without a smartphone or an app
Ability to send recurring or periodic messages with minimal recipient fatigue
Capabilities
Runs complex custom question logic and answer parsing
Sends one-time messages, messages on particular events, and scheduled recurring messages
Corresponds conversations with thousands of recipients simultaneously
Sends multiple choice, numeric, yes or no, and open-ended questions
How Do Businesses Use Instant Census?
Instant Census' versatile nature allows for our SMS surveys to be used in a variety of industries for a
variety of purposes.
Use Cases
Create a loyal customer base via text messaging
Onboard customers to business newsletter lists
Alert customers of special deals or events (such as "Rainy Day" or flash deals)
Drive customers to business websites to generate more online selling opportunities for products and gift cards
Send employees messages regarding work shift schedule changes or new company policies
We offer discounts to select Nonprofits and Small Businesses.
